Frequently asked mortgage questions
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Here we answer your most frequently asked questions about Nottingham Building Society mortgages. 

Existing mortgage customers

Can I make overpayments on my mortgage?

Yes, you can normally pay up to 10% of the remaining amount per year. It's always best to check how much you can overpay by referring to your mortgage documents. Once your deal ends and you’re on your mortgage providers standard rate you can pay any amount off (but do it quickly as standard rates are usually higher than deals; so, the quicker you get back on a deal the less interest you’re likely to pay.

To overpay, transfer the money to us at:

  • NatWest
  • Sort code: 60-80-09
  • Account number: 96875364

Always add your mortgage account number in the reference so we can check the payments against your account.

Please note: if you exceed your allowance, you may have to pay an early repayment charge. Check your mortgage offer to find out.

Can I rent out my property?

We’ll sometimes agree to this. Call us on 0344 481 4444 to find out more.

My current mortgage product has come to an end, do you have other products available for existing mortgage customers?

Yes, we have a wide range of products available for existing mortgage customers. Please call us on 0344 481 1224 to learn more.

Can I have details of interest paid on my mortgage from the last financial year for the Inland Revenue?

Yes, please call us on 0344 481 4444 and we’ll ask for a certificate of interest to be sent to you.

How can I pay my monthly mortgage amount?

Direct Debit is preferable. Download our Direct Debit form here.

You can also pay via your online banking using the details below.  

  • NatWest
  • Sort code: 60-80-09
  • Account number: 96875364   

Always quote your mortgage account number as the reference. Your payment will not reach your mortgage account if you don’t.

Allow three working days for your payment to reach your mortgage account.

What should I do if I’m worried about paying my mortgage?

We're pleased to have signed up to the Mortgage Charter, a set of commitments agreed between the Government, UK lenders and regulators to give more options and support to people struggling with their mortgage payments.

If you're struggling to pay your mortgage, take a look at our dedicated Mortgage Charter page and then call us on 0344 481 1224 or email payment.support@thenottingham.com.

Can someone else contact you about my mortgage?

Yes, you can authorise another person to act on your behalf. Complete the third party authority form and send it to us at:  

Nottingham Building Society 
3 Fulforth Street 
Nottingham 
NG1 3DL

What is the minimum capital payment I can make?

A capital payment is any payment over £500 more than your usual Direct Debit. Making one of these payments will recalculate your Direct Debit for the following month. Always let us know when you’re making a capital payment, so it’s recorded on your account.

Capital payments can sometimes be confused with overpayments but they’re slightly different due to their amounts. An overpayment is anything up to £499 and won’t impact your following month’s direct debit. The minimum payment to be classed as a capital payment is £500.

When I make a capital payment when is the interest re-calculated from?

We recalculate it from the day after you make the payment.

When is the best time to make a capital payment?

You can make a capital payment anytime during the year. You don’t need to wait until the last day of the year because the interest is recalculated from the day after.

Making changes to your mortgage account

Can I change the term on my mortgage?

Yes. To discuss this, call us on 0344 481 4444.

Can I change how I repay my interest only mortgage or capital and interest mortgage (also known as repayment)?

Yes. To talk about this, call us on 0344 481 4444.

Can I change my monthly mortgage payment date?

Yes. Call us on 0344 481 1224, and we’ll arrange this.

Can I change the bank account I pay my mortgage from?

Yes, download the Direct Debit form to do this.

Redeeming your mortgage

If a Direct Debit was taken after I redeemed my mortgage, when will it be returned to my bank?

It normally takes six working days from the date the Direct Debit was credited to the mortgage. Once the payment has left us, an overpayment usually takes three working days to reach a bank account.

If I have an annual interest account, why must I pay interest to the end of the month?

Our mortgage general conditions leaflet explains how annual interest is calculated. Or give us a call on 0344 481 4444.

When will the last mortgage payment be collected before redemption?

Call us on 0344 481 4444 to discuss this.