Have you be tricked into sending your money to someone?
If you’ve been tricked into transferring money to a fraudster via electronic transfer into your or someone else’s account, it’s known as an authorised push payment (APP) scam, and from 7th October 2024 you could be entitled to a refund.
This means we can refund any losses if:
- You have made a fraudulent electronic payment to a regulated UK bank or building society.
To report an APP scam and start the application for your refund we ask that you:
- Report the fraud to us as soon as you become aware.
- Report the fraud to the Police.
Once you’ve reported the scam, we’ll assign you a financial crime investigator who will work closely with you to support your case which may include providing us with evidence of the scam.
There may be times when we will be unable to refund you if:
- Your claim is more than 13 months after the payment has been made or the payment took place before 7th October 2024.
- You have been grossly negligent when making the payment, or acted fraudulently.
- The payment is a dispute between you and another person.
Claims can be made on any amount; however, the maximum reimbursement is limited to £85,000 as the APP Reimbursement Regulations.
If the payment was made by cash or cheque, or the payment was made without your knowledge or instruction, then please speak to us, and we still may be able to help.
Please see the regulations in full for more information.
Get in touch
If you've been a victim of an authorised push payment scam, please contact our financial crime team as soon as possible.
If you feel we haven't dealt with your claim to your satisfaction, you can use our complaint process and inform us of your dissatisfaction.
Reporting a scam
If you feel you've been sent a HMRC tax scam or a different scam text, email or website link, it's really important that you report it.
Report scam emails here.
Report scam texts here.
Report a scam website here.
Report HMRC tax scams here.
