To make your first deposit, set up a payment from your nominated bank account using our sort code 60-95-93 and your account number. You can find your account number in the 'Accounts' section of the app or on your desktop. 

A deposit typically takes two hours to show in your account but can take up to 24 hours.

There are a few reasons your account might not be accepted: 

• It's with a provider our credit agency doesn't recognise (e.g. Starling Bank isn't accepted right now, so you'll need a different account to link).
• It was a personal account converted to a joint one, but only the original account holder's details are on file.
• Your bank account was recently opened or has been open for over 15 years.
• You're under 18 or have just turned 18.

What type of account do I need to link? 

Your nominated account must be: 

1. A current personal or joint UK bank or building society account (not a business or savings account).
2. Able to receive and send payments through Faster Payments. 

Log into your account, tap 'Accounts,' and select the one you need. Your details will show up on the next screen.

You'll need a UK government-approved photo ID, such as a valid passport or driving licence. We'll verify your ID using our trusted partner, Onfido.

Make sure you're typing it in manually. Copy and paste may not work!

You can manage your online account either through our app or website. If you haven't already, download our app so you can manage your savings on the go, or you can log in online here.

If you have a branch-based account, you won't be able to manage this online, only through your local building society branch.

No. Right now, online accounts can only be managed through the app. You can however make deposits into your online account through any of our branches.

If you want to manage your account through your local branch you'll need to open a branch savings account.

If you're accessing your account for the first time you'll need to register. Enter your email address and unique security code that we've emailed you. If you can't find your security code you can request a new one. 

If you've already downloaded the app, please uninstall it before registering. If you're still having problems, call 0344 481 0933 and talk to our support team.

New and existing members looking to open an online account can contact us by:

• calling 0344 481 0933.
• requesting a callback by completing our online enquiry form.

Our working hours are:

• Monday to Thursday: 9am - 5pm.
• Friday: 9.30am - 5pm.
• Saturday: 9:00am - 12.30pm.