Work out why you've been charged

There are times when we may have to charge fees to your account. When this happens, we will deduct the charge from your account from the date of the transaction. We will either tell you at the time or write to you to tell you the charge we have made. The reasons for charges are:

Telegraphic transfer (CHAPS)

Our CHAPS service is available for when you want to make a high-value, same day payment to someone in the UK. Providing we receive your request by 1.00pm we can transfer the money to your recipient on the same day.

Providing there are sufficient cleared funds available to cover your transaction and fees, there is no minimum or maximum transfer limit.

The charge for sending a CHAPS payment from your savings account is £19.