If you’re locked out of your account, all you need to do is pop an email to mortgage.desk@thenottingham.com or call our intermediary enquiry line on 0344 481 0029, option two, and one of our team can support you.

If you’re getting an error message whilst submitting an application and can’t move forward, screenshot the error message including a timestamp of your desktop screen and email it over to mortgage.desk@thenottingham.com along with the product you’re trying to apply for. We’ll investigate the issue with our IT team, and we’ll get back to you as soon as possible. 

Please fill out an application amendment form upload this to the case and one of our underwriters will process the change within our current SLAs. A property change can only be done in the first two months of an offer, otherwise this will require a rekey and a new product.

Here is a full article on our product transfer process which we think you'll find helpful.

To work out RIO affordability, use our calculator but key a 40-year term to get the maximum lend and ignore message regarding lending into retirement. Remember, we use lowest earning applicant with pension and transferrable income only. We don’t currently take SIPP or pension drawdown into account for client’s affordability. 

We require three years trading, two years SA302s and TYO and we'll take the latest years’ income. If it’s more than a 20% increase on the previous year we will ask for an accountant to confirm that this income is sustainable.

You can view our maximum loan size for residential mortgages and buy-to-let mortgages here.

Yes, absolutely. Check our resiential criteria or buy-to-let criteria for flats.